Privacy Policy

1. Introduction

CloudberryLane ("we," "our," or "us") is dedicated to ensuring your privacy is protected. This document outlines our Privacy Policy including the manner in which we handle, use, and protect your personal data when you visit our website cloudberrylane.click or engage with our yacht charter services.

By accessing our services, you are agreeing to the collection and use of information in accordance with this policy. Our privacy practices adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other privacy regulations in Canada.

2. Information Collection

2.1 Personal Data

Personal data is collected from you when you willingly share it with us. Instances when we gather your information include:

• Reserving a yacht
• Reaching out through our site or over the phone
• Signing up for our newsletter
• Completing any forms on our website
• Taking part in surveys or any promotional events

The details you provide can include:

• Identifying data and contact details (such as email, telephone, residence)
• Transaction information (processed securely by external service providers)
• Your preferences and specifications related to the charter
• Any vital contacts in cases of emergency
• Specific needs related to food or health issues (when made available to us)

2.2 Collected Information

Information is also collected automatically upon visiting our website, which pertains to your device and browsing habits:

• IP address and geographical data
• Details about your browser
• Webpages visited and time spent on our site
• Sites that you were referred from
• Device specifics (such as type, screen size, and more)

2.3 Tracking Methods

We utilize cookies and similar technology to better your browsing experience. Such methods assist us in:

• Maintaining your preferred settings
• Reviewing site performance and usage
• Offering tailored content
• Enhancing our offerings

Your preferences for cookies can be managed via your web browser settings or our cookie consent feature.

3. Utilization of Your Data

The data we acquire is employed for numerous reasons, such as:

• Provision of Services: To administer yacht charter services, manage reservations, and communicate regarding your bookings
• Client Assistance: To address your inquiries and facilitate support
• Financial Transactions: To carry out financial processes and oversee billing and payments
• Safety Measures: To safeguard our operations and defend against deceptive practices
• Promotional Activities: To update you on offers and news, subject to your consent
• Website Development: To understand user behavior and ameliorate our website offerings
• Regulatory Adherence: To comply with applicable legal statutes and industry standards

4. Information Distribution and Disclosure

Your personal information is not marketed, exchanged, or leased out to third parties. We can share your data as follows:

4.1 Collaborating Service Providers

Information might be shared with our trusted external providers who support us in services like payment facilitation, website operation and upkeep, email outreach, analytical data review, and client service.

4.2 Judicial Stipulations

We may reveal your data if demanded by legal authorities or to conform to judicial proceedings, court injunctions, or to investigate potential fraudulent or illegal activities.

4.3 Business Shifts

Your data might be part of an asset transfer if a merger, acquisition, or sale of company assets takes place.

5. Securing Data

We enforce suitable protective steps to secure data against unwarranted entry, alteration, public exposure, or destruction. Such safeguards consist of encryption, secure servers, access restrictions, periodic evaluations, and training of staff.

Nevertheless, the nature of the internet and electronic storage doesn’t permit us to ensure complete security of your data.

6. Duration of Data Retention

We possess your personal data solely for the period deemed necessary for the objectives it was gathered, or as mandated by law. Standard retention durations are:

• Charter reservations: 7 years for tax and legal reasons
• Marketing Communications: until you opt out or request deletion
• Website Analytics: 26 months
• Customer Interactions: 3 years following the last engagement

7. Your Rights and Choices

You possess rights to view, rectify, eliminate (as per the law), transfer, opt out of marketing communications, and dictate cookie settings. To engage these rights, contact us with the details provided below.

8. Third-Party Services

8.1 Google Analytics

We deploy Google Analytics for website traffic analysis. You can opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our website might offer links to social media platforms that uphold their specified privacy policies.

8.3 Financial Processors

We rely on PCI DSS-compliant third parties for handling financial transactions.

9. International Data Movement

Your data might be store and processed in places different from Spain. We apply appropriate safeguarding procedures as per applicable privacy legislations.

10. Child Privacy

We do not direct our services to children below the age of 13 and do not intentionally collect data from them. Should you suspect we have data from a child, get in touch with us forthwith.

11. Policy Modifications

We may revise this Privacy Policy to reflect changes in our procedures or legal obligations. We shall inform you of modifications by posting the new policy, sending emails to registered users, or alerting you on our website. Continued use after the changes take effect signifies your consent.

12. Contact Information

Should you have any inquiries concerning this Privacy Policy or our data management practices, please reach out to us:

13. Adherence to Google Ads Consent Policy

We conform to the consent requirements set forth by Google Ads. Adjustments to your tracking/storage preferences can be made via our cookie settings any time.